|
schubec Remote Maintainence solution
|
Preface
Your customers, which use Windows and MacOS X, need your help. Some problems can be solved via a simply phone call. But there are many problems in the IT-world that can only be solved if you see the actual screen of your customer's computer. You can drive to your customer to solve the problem at the customer's site or you use remote maintenance software. There are some popular remote maintenance products like PC Anywhere or Timbuktu available, but the software has to be installed on your clients' PCs before the problem occures. Additionally every single installation has to be licensed, which costs a lot of money.
Sure, you can use the free of charge VNC, but you will fail to connect to your customers PC in most cases because firewalls block your connection that is established from your helpdesk PC to your customer.
It would be much easier to provide remote maintenance software which can be used without installation at your clients' PCs. Furthermore there shouldn't be any license costs so you can provide your remote maintenance software to an unlimited number of clients. You can also provide a small downloadable Windows or MacOS X application at your homepage. Your clients download this software (or you send the software via email), starts the software, agrees to connect to your helpdesk and that's all.
You can purchase our PDF document which describes how you can establish such a system quickly and easily with free of charge open source software!
|
|
System requirements on your client's PCs
|
-
Windows Version Windows 98 or better
-
MacOS X Version MacOS X 10.2 or better
(Universal Binaries - works with Intel Macs and Power PCs)
|
|
System requirements for your helpdesk PC
|
-
Windows Version Windows 98 or better
-
MacOS X Version MacOS X 10.2 or better. If you use MacOS X on your helpdesk PC you can only do remote maintanence with MacOS X clients currently
|
|
Scope of supply
|
-
27-page PDF document
Contains download links to the free of charge open source software.
-
AppleScripts for MacOS X
|
|
Features
|
-
your customers establish a connection to your helpdesk PC with a mouse click - no installation / configuration required
-
free of charge software
-
works with both plattforms, Windows and MacOS X
-
27-page PDF document with many screenshots (approximately 5 pages of pure text).
|
|
Screenshot
|
|
|
Support
|
|
|
Comment
|
-
By principle, all information are available for free on the internet. This means you can collect all information at different websites, make experiments with different software products and configurations. If you want all information complete, tested and understandable also for none-network-experts in a single PDF document, we suggest you purchase a copy of our manual.
-
The PDF document will be digitally signed exclusively for you/your company. You are not allowed to copy it to third-parties.
|
|
Currency / Price
|
|
|
Languages
|
-
This product is also available in German. Please click on the German flag in the top left corner.
-
If you want to translate this document into another language, please contact us for licensing details.
|
